Refund and Cancellation Policy
Refund and Cancellation Policy
Dusted values is committed to ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations can be requested and processed for purchases made through our website (dusted.in). By using our Services, you agree to the practices described in this policy.
Refunds are available for products or services that are defective, damaged, or significantly different from the description provided. Requests for refunds must be submitted within 3 working days of purchase, accompanied by proof of purchase, such as an order confirmation or receipt. Certain items, including digital downloads, personalized products, perishable goods, gift cards, and promotional items, are not eligible for refunds. To initiate a refund, contact our support team with your order details and reason for the request. Upon reviewing the provided details, we will decide on request. Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as shipping an incorrect item.
Orders can be canceled prior to shipment or service delivery by contacting us immediately. If the order has already been processed or shipped, cancellation may not be possible. Late cancellations may be subject to a fee.